We are looking for a reliable Email Support Specialist to manage incoming messages from customers and vendors. The role requires attention to detail, strong writing skills, and the ability to respond quickly and professionally.
Responsibilities
Monitor and organize the company’s shared email inbox.
Draft clear, accurate responses to inquiries.
Escalate technical requests and billing concerns as needed.
Maintain proper documentation of communications.
Prioritize emails to meet response deadlines.
Requirements
Prior email or customer support experience preferred.
Excellent grammar, spelling, and writing skills.
Strong organizational skills and accuracy.
Ability to manage a high volume of emails efficiently.
Proficiency with email systems and office software.
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