Job Description

The Retail Banking Manager (RBM) is responsible for the branch deposit portfolio and oversees the day-to-day operations of the branch. The RBM is a goal-oriented individual who works in partnership with other members of the Bank to achieve goals related to branch growth and profitability.

Growth Responsibilities:

• Sales oriented and client focused professional who acts as a main officer for all client deposit relationships established and promotes the Bank's Treasury Management products/services by maintaining a high level of knowledge surrounding this topic.
• Build relationships, both internally and externally, through exceptional problem solving, ownership, and follow-through. Provide a high level of customer service and support.
• Provide a full range of depository products and services to both consumers and businesses with an emphasis on client relationship development, deposit growth, and excellent customer service.
• Open new accounts and complete account maintenance updates while ensuring strict adherence to the Bank's policies and procedures.
• Manage the deposit portfolio with a balanced perspective on sales, efficiencies, risk, and profitability.
• Responsible for resolving and responding to client service issues, complex client complaints, and questions.
• Maintain high ethical standards and comply with all regulations and applicable laws.

Supervisory Responsibilities:

• Exceptional customer service leader who is able to guide, train, coach, and mentor employees. Additional responsibilities includes but is not limited to hiring, completing performance evaluations, advancements, etc.
• Foster a positive and customer-centric culture within the branch.
• Assess and mitigate operational risks and implement appropriate controls.
• Coordinate and supervise daily branch operations, including staff scheduling, workflow management, and resource allocation.
• Implement and monitor legal compliance measures, ensuring the branch is compliant with all Bank policies and procedures.
• Prepares the branch for audits and works with audit staff to resolve any identified issues.
• Develop and maintain strong relationships with key stakeholders, including but not limited to customers, vendors, and business partners.
• Coordinate with the Bank's Security Officer to ensure physical security of the branch, including cash handling, fraud prevention, and adherence to safety protocols.
• Oversee facilities management of the branch, including maintenance and repairs which helps ensure a welcoming and safe environment.

We are an Equal Opportunity Employer. We do not discriminate on the basis of race, religion, color, sex, gender identity, sexual orientation, age, non-disqualifying physical or mental disability, national origin, veteran status or any other basis covered by appropriate law. All employment is decided on the basis of qualifications, merit, and business need.

Job Tags

Similar Jobs