Job Description
Notions Marketing, a subsidiary of Nicole Craft Brands, supplies arts and craft retailers around the world with our top trending-owned and exclusive products. We serve as the administrative office in addition to the distribution center for all products. With over 30+ years of retail expertise, Nicole Craft Brands is setting the stage to become the go-to in the Arts & Crafts market, offering top-tier products that inspire creativity and innovation!
About the Role... The
Sales Support Representative plays a crucial role in delivering exceptional customer service by processing orders, addressing customer inquiries, and managing account-related requests. This position requires handling routine and non-routine customer orders, resolving issues professionally and efficiently, and maintaining strong customer relationships. The role may involve problem-solving and managing challenging customer interactions.
Key Responsibilities... - Communicate with customers via phone, email, live chat, or in person to provide product and service information, process orders, and resolve issues.
- Accurately enter customer orders into the database in a timely manner.
- Follow up to ensure customer issues are resolved and appropriate adjustments are made.
- Maintain records of customer interactions, including inquiries, complaints, and resolutions.
- Provide assistance with Notions website features and all Notions-owned platforms.
- Stay informed on all products and services offered by Notions Marketing Corporation.
- Collaborate with internal teams to address customer needs and suggest process improvements.
- Openly communicate questions, concerns, and suggestions to supervisors and team members for timely resolution.
Minimum Qualifications... - Associate’s degree (AA/AS) in Management, Business, Communications, or a related field
- 1 year of experience in customer service
Preferred Qualifications... - Bachelor’s degree (BA/BS) in Management, Business, Communications, or a related field
- 2 years of experience in customer service, preferably in a B2B distribution center environment
Required Knowledge, Skills, and Abilities... - Proficiency in MS Office (Word, Excel, Outlook, PowerPoint, etc.).
- Excellent verbal communication and interpersonal skills.
- Strong attention to detail and organizational skills.
- Ability to multitask and prioritize effectively in a fast-paced environment.
- Knowledge of customer service principles and best practices.
- Ability to work independently with minimal supervision.
- Strong relationship-building skills and the ability to communicate effectively at all levels.
- Knowledge of creative arts and crafts products or industry is a plus.
- Professional and positive attitude, even in challenging situations.
- Consistent reliability, attendance, and adherence to company policies.
- Willingness to learn new skills and adapt to evolving customer needs.
Physical and Environmental Requirements... - May require up to 10% travel.
- Must be able to lift and/or move up to 20 pounds.
- Frequent sitting, standing, and walking required.
- Typical office environment with minimal exposure to outside weather conditions.
- Noise level is generally low to moderate.
Our Employees enjoy…- Two comprehensive medical plans to choose from
- FREE vision insurance
- Life Insurance
- 401(k) retirement savings program with a generous company match
- Paid vacation and sick
- Holiday pay (7 holidays per year)
- Employee discount program
- Employee assistance program
- On-the-Job training
- Fun, team-oriented environment
Hourly pay range for this position is $20-$22 commensurate with experience
This position in onsite Monday-Friday and works one weekend a month from home monitoring our live chat and customer inquiries.
Job Tags
Hourly pay, Full time, Weekend work, Monday to Friday,