Shift Manager
Chick-fil-A at Fox Chapel, Pittsburgh, PA
Who We Are:
Voted as America’s favorite & one of the fastest-growing quick-service restaurants in the country
Industry leader in Customer Service & Hospitality
Faith-based, individually owned & operated company
Here at Chick-fil-A Fox Chapel our goal is ‘Intentionally caring for every guest by consistently giving our very best’. Each day we look to produce the Best Food, offer the Best Service, while being the Best Team we can be. When we do this we believe we are having a positive influence which we consider success. A lot goes into this business but in the end it is pretty simple; we care for people by giving our best.
We are seeking a developed leader to apply their experience to our continued pursuit of “Operational Excellence” while creating a positive work culture. You’ll be leading, communicating with, tracking, and coaching all Team Members while working alongside of other leaders in achieving and exceeding service and revenue goals during closing shifts.
Chick-fil-A Fox Chapel hires leadership professionals who want to acquire skills to build their career portfolio and grow within the company. We pride ourselves on having a fast-paced growth culture where leaders are continually developing and enhancing their skills and the skills of those around them. We are looking for someone who is a motivated self-starter with the ability to work efficiently, help others succeed, while working with a team of leaders.
Pay Type: Starting at up to $22.00 - $24.00/hr
Position Type:
Our Benefits:
Health Insurance Contribution (Health, Vision, Dental - Full-Time availability)
Uniform Stipend
Access to scholarship up to $2,500 per year
Sundays Off
Flexible Hours
Employee Meals
Opportunities for Advancement and Leadership Skill Development
Positive and Encouraging Work Environment
Qualifications:
Experience as a leader, with 1-2 years of proven ability to lead in fast-paced environments, and work as part of a team
Basic computer and iPad competency
Ability to input data and interpret the P/L
Must be able to meet the physical demands of the position which includes, but is not limited to standing for up to 10 hours and lifting up to 50lbs
Responsibilities:
Takes care of employee performance and policy/procedure violations of Team Members brought to the attention of the Restaurant Manager
Inputs data daily into the P/L system, and interprets the data to make adjustments to the Operations of the restaurant
Works with leadership team to ensure appropriate daily and restaurant staffing levels
Achieves strategic, annual business results through focus and action on tactical monthly and quarterly objectives and tasks and reviewing reports
Maintains a positive working relationship and treats all employees and leaders with respect while providing them with direction and feedback
Makes changes in the restaurant to improve our speed of service and accuracy scores
Serves as a subject matter expert to leadership for ongoing hospitality and production support
Responsible for inventory and facilities management
Complete understanding of each key position in both the front and back of the store
Must be able to meet the physical demands of the position which includes, but is not limited to, standing for up to 10 hours and lifting up to 50 pounds
Demonstrate knowledge of the brand and menu items
Maintain regular and consistent attendance and punctuality
Follow Chick-fil-A’s operational policies and procedures
Required Skills:
Strong desire to serve others
Strong attention to detail, and the ability to identify areas of improvement and implement changes
Ability to build personal connections with the team
Understand the expectation of Chick-fil-A customer service standards and operational excellence
Self-leader committed to personal growth
Ability to multitask while working at a quick, yet efficient, and thorough pace
Team-oriented, adaptable, dependable, and strong work ethic
Contagious positive attitude
Willingness to step into any operational role
Customer-service oriented
Must be an excellent coach, communicator, and team builder
Thank you for your interest in employment at Chick-fil-A at Fox Chapel!
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