We are seeking a motivated and customer-focused individual to join our team as a Customer Service Representative. In this role, you will be the first point of contact for our customers, providing assistance, resolving issues, and ensuring a positive experience with our products and services.
Respond to customer inquiries via phone, email, chat, or in-person in a timely and professional manner.
Resolve customer complaints and issues with empathy, efficiency, and accuracy.
Provide information about products, services, and policies.
Process orders, forms, applications, and requests.
Maintain customer records by updating account information.
Escalate complex issues to appropriate departments when necessary.
Follow communication scripts and guidelines where applicable.
Collaborate with other team members to improve the customer experience.
Meet or exceed customer service performance targets and KPIs.
High school diploma or equivalent (Bachelor’s degree preferred).
Proven experience in a customer service role or similar position.
Excellent verbal and written communication skills.
Strong problem-solving abilities and attention to detail.
Ability to handle stressful situations and difficult customers calmly.
Proficiency with customer service software, databases, and tools (e.g., CRM systems).
Strong organizational skills and ability to multitask.
Experience in [industry-specific knowledge, e.g., telecommunications, retail, SaaS].
Multilingual abilities are a plus.
Full-time or part-time schedule.
May require evening, weekend, or holiday shifts.
Office-based, remote, or hybrid depending on company policy.
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